Free car park on site

Behind Mode Nightclub, Sat Nav BB11 1LE, What Three Words - form.dwell.moment

Yes

Wait time can vary due to demand

Take a look at our website or contact us, sometimes having a chat with our reception team can help you decide what support you need.

New Era is not a Crisis support service. If you or someone you know is in immediate danger phone 999/111 or present at A&E

No, at New Era we try to offer support to all. Our main focus is about helping children, young people and families but we would love to hear from anyone who thinks that we could help them so get in touch.

That is at young persons and parents discretion, however it is beneficial for the young person to be seen on their own for example when collecting the young persons voice.

Whilst all sessions are confidential, there may be occasions where confidentiality may be broken for example, to keep someone safe, illegal activities or if they are in immediate danager and this list is not exhausted.

Mon – Thu: 8.30 am - 5pm 

Fri: 8.30am – 4.30am

Please get in touch and we will do our utmost to help you move your course. Give us as much notice as possible though as it gets harder to change the nearer the course is

£25 pays for the whole course and you get a useful handbook to remind you of what we learned and even share your new knowledge with others.

No not at all, some of our courses are online, some are face to face and the ‘Blended’ Courses are a combination of the two.

If you have not received your learning link and your course is less than three weeks away, please email Karen@neweraburnley.co.uk and it will be rectified.

We would suggest that you do it in smaller segments, rather than in one go (it will probably take about 4 hours – it does say it will take 6 hours, this is to allow you to revisit it and ensure that you have been able to understand the content). You do not need to complete it all in one go

The Blended Learning must be completed at least 2 days before you attend the practical session. This is to ensure the tutor has adequate to assess and mark this paper and that on successful completion she will be issued with your certificate.

Certificates will only be issued (to the person who booked/paid for the course) once full payment has been received and you have passed the blended learning along with attendance at the course.

Once you have booked your place and been registered with the awarding body it becomes increasingly difficult to change dates however please contact us to discuss as we will always do our best to meet your needs.

Please arrive by 8:45 am, courses are scheduled to commence at 9:00 am and finish at 4:30 pm. It is extremely important that participants arrive on time. 

Yes you will need to bring proof of ID with you.

Tea, coffee and biscuits will be available and we ask you to bring your own water bottle as we are doing our best to reduce waste/ plastic.

Lunch will not be provided. There are local amenities, we are also only a 10-minute walk from the town centre, and we also have fridges to keep a packed lunch cool and readily available.

1. If you wish to cancel your place, to get a full refund, we will require notice of a minimum of 10 working days before the course date.

2. 50% refund will be given for cancellations up to 5 working days before the course date.

3. There will be no refund of places which are cancelled 5 days prior to date of course.

You will receive a QR code on your confirmation email. Please scan the QR code or follow the link to send some basic personal details about you and don’t forget to include your course title and the date.